sum reaction synthetic speech number week ago ask informally s reaction synthetic speech prerecord speech study emotional reaction synthetic speech wish thank those respond osamu fujimura margaret jackman randall major corey miller johanna rubba stephen p spackman hop response start collect information friend colleague ve realize need structure gather info possiblitiy until rather informal approach matter suddenly turn formal study respondent react both positively negatively synthetic speech one irritate bluntness machine lack flexibility program etc still synthetic vocal information handy per egil heggtveit telenor norway receive list reference synthetic speech none stuide cover emotional reaction osamu fujimura write suggest ask question marian macchus respond follow two us telephone company introduce service call reverse directory assistance available telephone customer telephone service whereby customer call special number enter telephone number touchtone pad hear name address person whom telephone number list speech synthesizer orator textto speech synthesizer develop here bellcore speak name address before introduction automate service one telephone company offer service real human operator today complaint rate customer higher service offer real operator synthetic speech alway acceptable fact many application synthetic speech adopt becasue speech sound too robotic margaret jackman write experience synthetic vocy our telephone information system ask name address person whom want phone number alway annoy since usually repeat real person later annoy voice mail system forever different option instead voice operator put through person want suppose problem nt synthetic language generally clear concise problem one generally waste reason negative reaction randall major write m sure ve work reaction try contact barbara grosz grosz eec harvard edu ve lot work synthetic speech able help luck contact barbara grosz write sorry experiment sort though work speech synthesis colleague julium hirschberg att research research arena though nt believe either nt contact julium hirschberg yet intend corey miller write want article perception synthetic speech david pisonus progress speech synthesis van santen sproat olive hirschberg springer ve try copy article through our university library book too recent tell copy available yet johanna rubba write personal reaction synthetic voice phone negative experience offense company involve care enough real person staff phone line d rather downsize replace machine irritation able question answer oblige follow inflexible program set down corporation inevitably welldesgine waste customer s experience irritation synthetic voice sound real voice mean put forth extra effort parse output perfectionist nt understand why even relatively simple thing normal list intonation weird system nonsynthetic prerecord directory assistance system cant right enough computational linguistics achieve realsound synthetic speech extremely difficulty esp context account is excuse ugly synthetic speech really need synthetic speech oh s negative experience low level curiosity amusement hear much sound real speech designer manage capture artificial speech particular distortion synthetic speech intro ling student love mimic synthetic speech point thing stress intonation progress area sure recognize flat syllabletime nasal voice synthetic speech word processor auditory editor read text back though speech flaw s too terribly bid useful function eye longer capable error note s interaction choose nt expect conversation finally stephen s spackman write myself machine bank machine instead live teller whenever practical nt bear directly query maybe m talk someone want listen deception machine announce itself ideally bo something before start talk s extremely annoy yourself try talk machine human otherwise feel both stupid annoy waste effort even answer machine message problem machine excuse clear throat hello again bo even preferable ahem mention once nearly die fright computer behind darken room desert buld am suddenly printer paper extremely calm pleasant voice inadequate warn machine excuse boundary marker one thing loathe automate directory assistance system talk clock same record digit position extremely hard copy number down right simply annoy even separate final nonfinal digit improvement actually less problem synthesise speech partly synthesis system likely contour partly sound uniformly bid rather atrociously edit machine excuse rephrase computer read phone number seven two six one three zero three ask repeat itself seven twentysix thirteen oh three speech recognition system present fail consistently speaker statistics successfully complete transaction great while customer effectively face termination service s specifically wrong synthetic speech total absence pragmatic marker every level poor pitch contour lack interactive adaptation interlocutor every level poorly model interaction between adjacent segment decrease noise immunity rather increase matter one s engineer intuition thank again respondent bente bente henrikka moxness research assistant dept linguistic ntnu norwegian university science technology dragvoll norway tel fax email benmox alfa itea ntnu 